Returns & Exchanges
At Viking, we take pride in the quality of our provisions; however, due to the perishable nature of food items, returns are generally limited to damaged or incorrect shipments. If your order arrives in a condition that is not fit for a feast, please contact our longship support team within 48 hours.
Document the Issue
Take clear photographs of the damaged product and the original packaging to help us verify the claim with our logistics team.
Contact Support
Send an email to our support team with your order number and the photos attached to initiate the return or replacement process.
Await Verification
Our quality control team will review your request within 24 hours to determine if a refund or a fresh shipment is warranted.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or dispatch a replacement order at no extra cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing